Return and Exchange Policy


We care about customer service

Naturally, we want you to be happy with your purchases from Eco Office. Please contact our customer service team on 1300 69 1500 if there are any issues with your order or delivery.

Alternatively, you can log-in anytime and visit our online Resolution Centre to lodge any complaints.

Eco Office will arrange a refund, exchange or credit note, if notified within four weeks of the order being placed, where:

  • The product is faulty, or
  • The product is not fit for its intended purpose, or
  • The product does not match our catalogue or website description.

Goods must be returned in their original packaging and adequately packed for return transit. Once the goods are received in good and saleable condition – a credit will be issued via the same method as payment, unless otherwise negotiated.

Resolution Centre

You are welcome to log-in and visit our Resolution Centre - where you can raise any issues and track the progress online at any time.

Please do not return your purchase without our prior approval. Our customer service team will be only too happy to assist you through this process.

Change of mind

Please choose carefully – refunds, exchanges or credit notes are not provided for “change of mind” or "accidentally choosing the wrong item" or “surplus to needs” purchases.

Damage in transit

Please notify us immediately if your order has been damaged in transit, and email photographs of the damaged carton and products to, so we can organise a prompt replacement for you.

Order discrepancies

Should there be any discrepancies between what you ordered and what you received, please notify us within seven days from receipt of goods, so we can rectify the situation for you as quickly as possible.


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