Frequently asked questions (FAQ)

 

Here's some of the most commonly asked questions.
Feel free to
 
email us if your question is not answered here. 

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1. Download a catalogue

1.1    How can I download a catalogue?

Once you have created an account, you can log-in and download an up-to-date catalogue at any time in the 'My Account' section of this website.

When you create your account please tick 'Subscribe for catalogue updates' and you will be notified by email when a new version is available.

1.2    Can you send me a catalogue?

Sorry. We don't produce printed catalogues. Our tree-free e-catalogue is updated several times each year with new product offerings.

The PDF document is too large to email. You can download a copy at any time in the
'My Account' section of this website.

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2. Create an account

2.1    How do I create an account?

Please click here to set up your account.
You can
log-in at any time to update your details.

Note: You only need one account per trading name. 
You can have multiple shipping addresses on your account.

2.2    We've ordered from you before. Do we already have an account set up?

Yes. If you've placed an order with Eco Office in the past we will already have a username and a temporary password set up for you.
Please
email us to request your old log-in details. 
If you create a new account your order history will not appear.
 

2.3    I've forgotten my user name or password?

No problem. We can email them to you.
Click here to retrieve your user name.
Click here if you have forgotten your password.
You can 
log-in at any time to change your password to something you'll find easier to remember.

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3. Place an order

3.1    How do I place my first order?

Our website provides easy, online ordering with secure payment.

My Order image   a) Browse this website or search for specific products.
   
b) Enter the quantity required and click the 'Order Now' 
       button to add the item to the cart.
   
c) Continue shopping until you have everything you need. 
   d) Click the 'View Cart' button when you have finished.
   
e) Enter your post code to calculate delivery cost.
   
f) Click the 'Checkout' button and follow the prompts
       to complete your purchase. 

 

 

 



 

3.2    Can we use a purchase order number when we order via your web shop?

Yes. You will be prompted at checkout to enter your purchase order number; and it will appear on the tax invoice/receipt that is emailed to you.
Naturally, this is optional.

3.3    Do I need an ABN to place an order?

No. Although Eco Office Supplies specialises in B2B - Business to Business - we do have Australian clients that purchase our green products for home and personal use.  

3.4    Is there a minimum order value?

No. You are welcome to order as little or as much as you need.
However, please be aware that the postage costs may make small orders unfeasible.
Feel free to contact us for a quote if you are not satisfied with the freight calculator costs.

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4. Reorder products

4.1    What's the easiest way for my staff to reorder items we've purchased in the past?

We've made it super easy to reorder through the 'My Accountsection of this website. This is not only handy for you but also if the person that orders your office supplies is away on leave or needs to hand over the role to a new person.

You can log-in to the 'My Account' section of this website to view a list of products you've previoulsy purchased. Simply type in the quantity required and click the 'order now' button to add the product/s to your shopping cart.

Alternatively, you can create a list of favourite products and log-in at anytime to reorder. Learn more below.

TIP: This is also the simplest way to make sure you reorder the right size hand towel to fit your dispenser.

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5. Save a list of favourite products

5.1    Can I save a list of favourite products for easy re-ordering?

Yes. Once you have logged-in you can click the 'grey' heart next to any product to save it to your Favourites list.

If you order lots of products you may find it convenient to create multiple lists and group products into categories.

If you notice a 'red' heart next to a product, it means you have already added it to one of your Favourites list/s.


5.2    Where can I view My Favourites list/s?

You can log-in at any time to view, edit and reorder your Favourite products in the 'My Account' section of this website. 

 

5.3    How do I remove a product from my Favourites list?

Once you are logged-in you can delete products from your Favourites List/s in the 'My Account' section of this website by clicking on the 'blue' cross next to each product. This is the fastest way to do a quick cull.

Alternatively, you can click a 'red' heart next to a product as you browse through the website. A pop-up message will ask you to select the Favourites List/s you want to remove the product from.

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6. Product queries

6.1    What do all the symbols mean under your products?

Our product selection represents some of the most sustainable office products currently available in Australia.
The following symbols indicate the green credentials of each product. 

Green credentials


>> More information about our environmental policy.
 

6.2    Can you supply Material Safety Data Sheets (MSDS)?

Yes. Material Safety Data Sheets (MSDS) are available on request for all liquid products. 
 

6.3    I'm not sure what size hand towel will fit our dispenser?

Download our handy guide to check which size you need.
We supply paper hand towels to fit most standard size wall dispensers.
The most common folded sizes are Compact, Slimline or Interleaved. Roll hand towels also available.

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7. Get a freight quote

7.1    How much will the delivery cost?
 

Enter your post code to calculate delivery cost   Please enter your delivery post code at checkout
   to calculate the total cost of your order including delivery.

   >> More information about order delivery.
 

 

 


Feel free to contact us for a quote if you are not satisfied with the freight calculator costs.

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8. Make a payment

8.1   What payment methods do you accept?

Credit card payment can be made at checkout by either Visa or Mastercard.
Sorry, we do not accept Amex.

Alternatively, you can transfer the funds electronically to our bank account.

Our banking details are displayed at the bottom of each tax invoice.
Your order will be processed once the cleared funds are received into our bank account.

Log-in at any time to pay outstanding invoice/s with your credit card in the 'My Account' section of this website.
 

8.2    I need a tax invoice?

A tax invoice/receipt will be automatically emailed to you.

To print a copy of all past invoices please
log-in to the 'My Account' section of this website.
 

8.3    What are your trading terms?

Payment is required prior to dispatching your order, unless otherwise negotiated.

No credit terms are available.

If you choose to pay by bank transfer or cheque, your order will be processed once the cleared funds are received into our bank account.

For faster processing of your order we recommend payment by credit card.

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9. Track a delivery
 

9.1    How long will it take to process my order?

Once your payment has been received, orders are usually dispatched on the next business day (subject to stock availability).
 

9.2    Where can I track the delivery of my order?

You can track the progress of your order, including delivery, in the 'My Account' section of this website.

>> More information about order delivery.
 

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10. Website not working properly

10.1    I'm having difficulty with your website!!!

Sorry if things are not working as they should. Please email us with any issues or concerns. We'll do our best to help.

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11. Have more questions?

11.1   I have a question not answered here. Can I talk to a person? 

Sure you can. Feel free to call us on 1300 69 1500 during office hours, or email us anytime.  :)


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