Delivery


How much will the freight cost?
 

Calculate Delivery Cost   Please enter your post code
   at checkout to calculate 
   the delivery cost 
before  
   
proceeding with your order. 

   

   Feel free to contact us for a quote 

   if you are not satisfied with the

   freight calculator costs.

 



The delivery charges are calculated based on the quantity, size and weight of your parcels and your delivery address. For comparison, you will see up to four freight quotes by different carriers to choose from. 

Small items under 5kg can be sent in an Australia Post satchel with tracking.

500g satchel - $8.25
3kg satchel - $13.40
5kg satchel - $16.70


Large cartons will be dispatched via courier at competitive rates.
Usually between $10 to $25 per carton depending on your location.


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Where are the goods dispatched from?

Our Head Office is based in Adelaide, South Australia. However, we have a national distribution network for bulk deliveries of copy paper, toilet rolls, hand towels, catering supplies and cleaning products. Where practical, we will dispatch from your nearest capital city to minimise the transport-related carbon emissions. Saves on freight costs too!

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Is your freight delivery carbon neutral?

Yes. Every freight booking has been carbon offset to minimise the transport related carbon footprint of shipping your order to you via Climate Friendly's Tasmanian Native Forest Protection Project. This project helps to protect large tracts of privately owned land in the Tasmanian Central Highland. The land is degraded native forest which has been logged in the past and, in the absence of carbon revenue, would continue to be either logged or cleared for agriculture in the future.

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How can I track my order delivery?

You can log in to the 'My Account' section of this website to track the progress of your order; and use the courier's consignment number to track your delivery.

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Do you offer Australia-wide delivery?

We can deliver to all city and metropolitan areas in: Sydney, New South Wales (NSW); Melbourne, Victoria (VIC); Canberra, ACT; Brisbane, Queensland (QLD); Perth, Western Australia (WA); and Adelaide, South Australia (SA).

Please contact us for a freight quote if you are based in Tasmania, Northern Territory or a regional/country area. We are happy to work with you to identify which products we can distribute to you affordably.


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I don't live in Australia. Do you delivery to other countries?

No. Sorry, we do not offer international shipping.

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Our business has several offices. Can you deliver to more than one location and send the invoice to our head office?

Yes. You can create multiple shipping addresses on your account.

Please nominate a billing address and shipping address for each order at check-out.

Please note: we cannot split one invoice to two delivery locations. You will need to create a separate order for each shipping address. 

When you create your account with us we will ask you to nominate a billing address. This is where all invoices will be addressed to.
You can add, edit or delete your billing address and delivery addresses at any time by logging-in to the 'My Account' section of this website.


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I have a home based office. Does someone need to sign for the goods on delivery?

If your delivery address is not always attended during office hours - you can give permission for the courier driver to leave the cartons in a safe and dry place, or with a neighbour. 
Please note: Couriers can not delivery to PO boxes. Only street addresses.

No responsibility is taken for goods delivered to an unattended address.

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Can you deliver to my PO Box?

Yes, but only if your order will fit in an Australia Post satchel that is smaller than A3 size and less than 5kg in weight.
(Think a diary, tea towel, cleaning cloths and some small stationery items.)

Larger, bulky orders (with one or more cartons) are shipped by courier and can only be delivered to street addresses.


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Do you offer free freight for bulk orders?

Yes. We do offer free delivery for the following products:

- Reflex 100% recycled copy paper - Order 6 or more cartons* 
- Free delivery Australia-wide (ground floor deliveries)
- Tudor Eco custom-printed recycled envelopes* - Free delivery Australia-wide (ground floor deliveries)
- BioPak catering supplies - Order 4 or more cartons* - Free delivery to metro areas in Brisbane, Sydney, Melbourne, Adelaide & Perth.

*Conditions apply


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Can you do pallet deliveries?

Yes. We can deliver to large organisations with ground floor storage that can provide a fork lift for unloading.
Please contact us for a quote.


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How can I save on freight costs?

To save on freight – we recommend ordering your office supplies in bulk less frequently, rather than multiple smaller deliveries. Filling a satchel or carton with products often costs no more to deliver. The fewer deliveries are not only better for the environment... but also for your business' bottom line!
 


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